Terms of Use
Welcome to House of Ceramics! By accessing or using our website www.houseofceramics.in (the "Site"), you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using the services provided on this Site. If you do not agree to these terms, you should not use the Site.
1. General Terms
These Terms of Use govern your use of our Site, including browsing, ordering, or purchasing products from our online store. By using our Site, you agree to comply with these Terms and all applicable laws and regulations. You must be at least 18 years old or have the consent of a parent or guardian to use this Site.
2. Product Information
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Product Descriptions: We make every effort to ensure that product descriptions, pricing, and images are accurate. However, we do not warrant that the information on the Site is always accurate, complete, or error-free.
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Pricing: All prices are listed in Indian Rupees (INR). We reserve the right to modify prices at our discretion without prior notice. Prices for products may change due to promotions, discounts, or other market factors.
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Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products purchased, and we will notify you if an item is out of stock.
3. Ordering and Payment
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Order Acceptance: By placing an order through the Site, you make an offer to purchase products. We reserve the right to accept or reject any order at our discretion, including orders that contain inaccuracies or are flagged for fraud prevention.
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Payment: Payment for orders must be made via the payment methods available on the Site (Credit/Debit Cards, Paytm, G-Pay, UPI, Net Banking, PayPal). By submitting payment, you confirm that the payment method is valid and authorized for use.
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Order Confirmation: After you place an order, you will receive an email confirming the receipt of your order. Please note that this does not constitute acceptance of your order. The contract will be completed when we ship your order.
4. Shipping and Delivery
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Shipping Policy: Our shipping policy can be found under the "Shipping" section on our Site. We offer free shipping for domestic orders across India, and international shipping charges are specified during checkout.
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Delivery Times: Delivery times vary depending on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take up to 14 business days.
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Tracking: Once your order has been shipped, you will receive a tracking number to track the status of your delivery.
5. Returns, Refunds, and Exchanges
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Return Policy: Please refer to our detailed Return and Exchange Policy, which outlines conditions under which returns and exchanges can be made. Damaged or defective items may be eligible for replacement or refund.
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Non-Refundable Items: Custom orders and sale items are non-refundable unless damaged during shipping.
6. Intellectual Property
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Ownership: All content on the Site, including but not limited to images, logos, product descriptions, and text, is the intellectual property of House of Ceramics or its licensors and is protected by copyright laws. You agree not to copy, reproduce, or distribute any content without prior written consent from us.
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Trademarks: "House of Ceramics" and related logos are trademarks of House of Ceramics. You are prohibited from using these trademarks without our express permission.
7. User Conduct
By using the Site, you agree not to:
- Violate any applicable laws, regulations, or third-party rights.
- Use the Site to transmit harmful or unlawful content, including viruses or malware.
- Engage in any activity that disrupts or interferes with the functioning of the Site.
We reserve the right to terminate or suspend your access to the Site if you violate these Terms of Use.
8. Privacy and Data Security
Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Site, you consent to our Privacy Policy.
9. Disclaimers and Limitation of Liability
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Product Warranty: House of Ceramics does not provide any warranties or guarantees regarding the quality, durability, or suitability of the products, except as required by law.
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Limitation of Liability: To the maximum extent permitted by applicable law, House of Ceramics shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through the Site.
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No Guarantee of Service Availability: While we strive to maintain the availability of our Site, we do not guarantee uninterrupted access or service. We are not liable for any interruptions or outages caused by factors beyond our control.
10. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of this Site shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.
11. Modifications to Terms
We reserve the right to update or modify these Terms of Use at any time. Changes will be posted on the Site, and the "Last Updated" date will be revised accordingly. By continuing to use the Site after such changes, you agree to the updated Terms.
12. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at:
By using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use.